Click-and-collect

Our click-and-collect service takes the stress out of shopping for multiple reasons: you can shop at home in your own time, collect when it’s convenient for you, and get the items you want when you need them. This means there’ll be no disappointment if we don’t have your chosen product in stock in the shop. For extra convenience, we also have 2 collection points. You can either collect your order from our pet shop in Burley-in-Wharfedale or from our warehouse in Leeds.

So, here’s how it works:

  1. Place your order online. You’ll need to click the collection point of your choice.
  2. Wait for an email to confirm collection*.
  3. Collect anytime within our opening hours.

Click-and-collect addresses and opening times:

Burley-in-Wharfedale pet shop:

The Rhyddings, Bradford Road, Burley-in-Wharfedale, West Yorkshire, LS29 7QP.

Open Monday – Friday (9-12noon and 1-6pm) and Saturday (9-6pm). Closed bank holidays.

*Please do not come to the shop without receiving email confirmation. We usually say it takes 24/48 hours to get orders ready. The last chance to place orders over the weekend is Friday at 12noon. Orders placed after this time won’t be ready until the following Tuesday.

Please note, from the time tour receive your order confirmation, you have 7 days to collect your order. Orders that aren’t collected within this period will be refunded.

Leeds Warehouse:

121M Moorheads Yard, Whitehall Industrial Estate, Leeds, LS12 5JB.

Open Thursdays between 5-6:30pm only. Please be aware this warehouse is open for click-and-collect orders only. Unfortunately you cannot call in as this is not a shop.

The cut off for orders for collection at our warehouse is strictly 9:30am Thursday morning.

Unfortunately we cannot hold orders as we are tight on space. Once you have been notified that your order is ready, please collect promptly. We cannot hold orders longer than 1 week in the shop and 2 weeks in the warehouse.