Delivery Information

Stefs Deliveries

First is our own Stefs deliveries this will be made in one of our temperature controlled vehicle’s at -18.

Dependant on your postcode would depend on your delivery day. See below.

This service is only offered to LS, BD, HG, YO, HD, WF, S, HU, DN, DL, TS postcodes.

No minimum order, deliveries are £3.50. Discounts available for bulk orders over £180 using the code #Bulk

Every Tuesday: LS, HG, HX, WF, HD and BD**
Every Wednesday: S, DN, HU, TS, DL
Every Thursday: LS, HG and YO
Every Friday: LS, BD, HX, WF and HD

BD** not BD23 BD24

No minimum order.

Delivery charges are £3.50
Click and collect orders are free of charge.

Courier Deliveries

Mainland and Lowland Courier deliveries 

are £4.50 up to 5kg (for dried products)

for raw £9 up to 20kg

up to 30kg £12.50

up to 60kg £16.50

up to 80kg £20

up to 100kg £24.50

up to 120kg £28.50

up to 150kg £34.50

up to 200kg £48.50

Highland Courier 

up to 20kg £15

up to 30kg £20

up to 60kg £27

up to 80kg £30

Deliveries are 24hour, they will be dispatched from Tuesday to Thursday each week

PLEASE NOTE NO COURIER RAW DELIVERIES WILL DESPATCHED  TUESDAY

Courier deliveries will be sent out Tuesday to Thursday.

Orders placed before 9am Tuesday will be sent on Tuesday,

Orders placed after 9am Tuesday will be sent out Wednesday,

After 9am Wednesday we will send out Thursday,

Orders placed after after 9am Thursday
WILL NOT BE SHIPPED UNTIL TUESDAY

WE WILL AUTOMATICALLY REFUND FROZEN IF 7KG OR UNDER

Courier Postcodes

Mainland postcodes:

AB, AL, B, BA, BB, BD, BH,BL, BN, BR, BS, BT, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HS, HX, IG, IP, IV, KA, KT, KW, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PA, PE, PH, PL, PO, PR, RG, S, SA, SE, SG, SK. SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, SW, SY, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO, ZE

Lowland Postcodes:

DG, TD, FK1-19, KY, ML, PA1-14

Highland postcodes:

IV2, AB37-38, AB41-45, AB51-56, FK20-21, IV1, IV3-40, IV52-54, KW1-14

For deliveries we need a full working day before the order is processed.

This means:

Tuesdays deliveries will cut off Sunday night 6pm

Wednesdays deliveries will cut off Monday night 6pm

Thursdays deliveries will cut of Tuesday night 6pm

Fridays deliveries will cut off Wednesday night 6pm

What time can I expect to receive my order?

We use a route planner which calculates the most efficient route for us. Once we have this and picked your order, we can email a ETD to within a hour time slot. (obviously this is traffic dependant, but we will keep you updated on any delays more than 30mins past your slot)

How will my delivery arrive?
All deliveries are made by ourselves in our frozen vehicle.  If you are not in we will leave in a safe place of your choice and endeavour to provide poly boxes to keep your food frozen. Sometimes this is not always possible.

When can I order up to?
Orders must be made a clear 48 hours before delivery day. Postcodes will determine delivery dates. Orders made after that will automatically roll over to the next available day.

What time will my delivery come?
The day before your delivery is due we will email you with a delivery slot(usually 1-2hours) please check your spam box as our emails often fallen into there.

My order is wrong, what do I do?
Please check your delivery against your order sheet at time of arrival. In the rare occasion we have had to substitute something it will be written on your delivery sheet. If your missing items off your order please contact Stefs directly on 07801929431 within 24hours.

Can I add to my order after it’s been placed?

Yes, log back into your account and go to orders. You should see your latest order and click edit order. This will put all your items back in the basket, and give you a credit. You can add items or take them away and you will pay the difference. You can edit your order up to the normal cut off.

How do I cancel my order?
You need to allow 24 hours before your delivery is due. Within 24hours of your delivery a surcharge will be taken from your order. This could be up to 50% of the order to cover costs. Refunds will be given in full with more than 24 hours notice.

Refund and return policy
If you have any problems with your order or any of the items are unsatisfactory please get in touch with us. We will do our best to deal with your problem efficiently . This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel: Raw food

If you would like a refund, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. Goods are packaged adequately to protect against damage.

It is your responsibility to take reasonable care of the goods before they are returned to us, if this results in any damage or deterioration, we will charge you for the reduction in value.

All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.
This refund policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Faulty Goods
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.