Delivery Information

Stefs Deliveries

Stefs deliveries will be made in one of our temperature controlled vehicle’s at -18.

Delivery days are postcode dependant, See below.

This service is only offered to LS, BD, HG, YO, HD, WF, S, HU, DN, DL, TS postcodes.

No minimum order, new customers that are recommended will also receive a discount see refer a friend for more info

Delivery is £3.50

Forgotten something, you can add to your original order by selecting Add on at checkout, and quoting your original order number in the comments box. (if you don’t select add on for free shipping, we won’t be able to refund shipping for the second order). This option for free shipping is only to be selected if you have an original order that has paid for delivery.

Every Tuesday: LS, HG, HX, WF, HD and BD** not BD23 BD24
Every Wednesday: S, DN, HU, TS, DL
Every Thursday: LS, HG and YO
Every Friday: LS, BD, HX, WF and HD (all BD)

For deliveries we need a full working day before the order is processed.

This means:

Tuesdays deliveries will cut off Saturday night 6pm

Wednesdays deliveries will cut off Monday night 6pm

Thursdays deliveries will cut of Tuesday night 6pm

Fridays deliveries will cut off Wednesday night 6pm

What time can I expect to receive my order?

We use a route planner which calculates the most efficient route for us. Once we have this and picked your order, we can email a ETD to within a hour time slot. (obviously this is traffic dependant, but we will keep you updated on any delays more than 1hour past your slot)

See FAQ below

Courier Deliveries

Courier deliveries will be sent out Tuesday to Thursday.

Orders placed before 9am Tuesday will be sent on Tuesday,

Orders placed after 9am Tuesday will be sent out Wednesday,

After 9am Wednesday we will send out Thursday,

Orders placed after after 9am Thursday
WILL NOT BE SHIPPED UNTIL TUESDAY

WE WILL AUTOMATICALLY CANCEL AND REFUND FROZEN ORDERS IF 7KG OR UNDER

Mainland and Lowland Courier deliveries 

are £4.50 up to 5kg (for dried products. please note we cannot ship frozen items under 5kg)

for raw (frozen) £9 up to 19.5kg

up to 29.5kg £12.50

up to 59.5kg £16.50

up to 79.5kg £20

up to 99.5 £24.50

up to 119.5kg £28.50

up to 149kg £34.50

up to 199 £48.50

Dispatched from Tuesday to Thursday each week, Please note in busier times deliveries may take up to 48 hours to reach you

Bank Holidays, No deliveries will be sent out the day before BH, or on BH.

We reserve the right to hold onto to orders if needed due to weather, or waiting for stock to arrive.

Courier Postcodes

Mainland postcodes:

AB, AL, B, BA, BB, BD, BH,BL, BN, BR, BS, BT, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HS, HX, IG, IP, IV, KA, KT, KW, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PA, PE, PH, PL, PO, PR, RG, S, SA, SE, SG, SK. SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, SW, SY, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO, ZE

Lowland Postcodes:

DG, TD, FK1-19, KY, ML, PA1-14

How will my delivery arrive?
Stefs deliveries are made by ourselves in our frozen vehicle.  If you are not in we will leave in a safe place of your choice and endeavour to provide poly boxes to keep your food frozen. Sometimes this is not always possible. Courier deliveries are made by APC and will arrive in a poly box with ice if required for frozen products. They enderor to deliver within 24hours, but sometimes can take up to 48hours. We will only refund parcels if they haven’t been delivered within 72hours.

When can I order up to?
Stefs own van orders must be made a clear 48 hours before delivery day. Postcodes will determine delivery dates. Courier orders made after 9am weekdays will automatically roll over onto the next day and after 9am Thursday will be shipped Tuesday.

What time will my delivery come?
For Stefs deliveries we will email you with a delivery slot(usually 1-2hours) please check your spam box as our emails often fallen into there, usually the night before. For courier orders, APC will send a txt message on the day, with a 2 hour time slot

My order is wrong, what do I do?
Please check your delivery against your order sheet at time of arrival. In the rare occasion we have had to substitute something it will be written on your delivery sheet. If your missing items off your order please contact Stefs directly on stef@stefspetpantry.com within 24hours.

Can I add to my order after it’s been placed?

Yes, you can place another order choose click and collect at the checkout, make sure you quote your orginal order number in the comments and we can add them together. Maker sure that you add something before the cut off.

How do I cancel my order?
You need to allow 24 hours before your delivery is due. Within 24hours of your delivery a surcharge will be taken from your order. This could be up to 50% of the order to cover costs. Refunds will be given in full with more than 24 hours notice.

Refund and return policy
If you have any problems with your order or any of the items are unsatisfactory please get in touch with us. We will do our best to deal with your problem efficiently . This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel: Raw food

If you would like a refund, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. Goods are packaged adequately to protect against damage.

It is your responsibility to take reasonable care of the goods before they are returned to us, if this results in any damage or deterioration, we will charge you for the reduction in value.

All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.
This refund policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Faulty Goods
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.