Delivery Information

We run our own Stefs Pet Pantry delivery service across Yorkshire, North East and parts of Lancashire. These deliveries are made in our temperature controlled vehicles (-18°C), ensuring your raw foods stay frozen. At Stefs Pet Pantry, we believe it’s the smallest details that matter the most and that’s why we’re well-regarded for our outstanding quality of service. This also applies to our delivery drivers; they’re well-known for helping customers put away their shopping if and when required! And of course, if you have any specific requirements regarding your delivery, please do let us know and we’ll do our best to accommodate.

Our delivery days are postcode dependent. Please see below.

Delivery Days: 

Tuesday: LS, HG, HX, WF, HD and BD (excluding BD23 & BD24)

Wednesday: DN, HU, S, TS, DL, DH, SR, NE, BD22, BD15, LN, NG

Thursday: LS, HG YO, BD20, BD21

Friday: BD, HX, WF, HD, BB, OL, LS, L, PR, WA, WN, BL, M, CH, CW, FY

Delivery Charge: 

Delivery is £5 with no minimum order. Orders over £39* are free, excluding raw, and including raw are free over £60. 

*Total after discount codes and pet points

Important Information:

Please keep in mind we need a working day to process an order. This means:

Tuesday deliveries cut off at 12noon on Monday.
Wednesday deliveries cut off at 12noon on Tuesday.
Thursday deliveries cut off at 12noon on Wednesday.
Friday deliveries cut off at 12noon on Thursday.

Dates for the diary:

We deliver, using DPD's next day delivery service Mainland UK. Highlands and Islands postcodes are excluded from this and take up to 48hours to reach you as standard. Highlands and Islands will also incur further delivery charges which will can be seen below. 

Delivery Charges:

FREE Delivery on all orders containing ONLY dried products, over £39*, under is £4.50.

*Total after discount codes and pet points removed. 

Orders containing raw, or mixed orders are as follows:

Weekday

• up to 4.99KG £12 
• up to 5KG -50KG £6.50 
• 50.1KG-100KG £12
• 100.1KG-200KG £20

Saturday Deliveries: 

• Up to 20kg: £16
• Up to 30kg: £25
• Up to 50g: £35

Orders can be placed anytime for Saturday couriers but the cut off is Friday 12 noon for the next day.

At the checkout, you will enter your delivery postcode, this then opens a calender and you select the delivery date. We now have options for courier deliveries, either poly box or wool box. The only time the choice is removed is in the event of a heatwave, or exessively hot weather. If the weather is a extreme temp, we reserve the right to use a poly box regardless of the box type choosen. 

Important Information:

Orders can be placed upto 12noon the day before for next day delivery Monday to Friday. Advanced orders are welcome. 

Choose a delivery date within our calender at the checkout, this becomes our target delivery day. Once it leaves us, DPD are in control of your parcel and reserve the right to deliver within 48hours, in busier times.  

Please note DPD do not deliver on Bank Holiday Sunday, Mondays or Fridays 

Note: During the busier periods, deliveries may take up to 48 hours to reach you. We cannot guarantee next day delivery. 

Highland/ Islands Charges:
AB31-AB38, AB41-AB56, FK17-21, IV

£20 up to 20KG

£25 up to 30KG

£30 up to 60KG

£35 up to 80KG

This service is 2-5days. Please note that we cannot guarantee this will arrive frozen although we do our best to pack.

So, here's how it works: 

1. Place your order online.
2. Choose your collection date at checkout. 
3. Collect your order on your chosen collection date.
4. Collect anytime within our opening hours.
5. Orders placed after Friday 12noon, will not be ready until the following Monday.

Click-and-collect address and opening times: 

26/27 Castlefields Industrial Estate, Bingley, BD16 2AG: 

Monday 9-5:30pm 

Tuesday 9-5:30pm

Wednesday 9-5:30pm

Thursday 9-5:30pm

Friday 9-5:30pm

Saturday 9-4pm

Sunday Closed

Closed All Bank Holidays. 

Please note, from the time you receive your order confirmation, you have 14 days to collect your order. Orders that aren't collected within this period maybe charged 50% restocking fee, in busier times and cancelled.