We deliver nationwide either via courier or in our own delivery vans. We run deliveries in our own vans to Yorkshire, North East and parts of Lancashire. Postcodes outside this area are delivered via our courier DPD; click below to find out more information.
We run our own Stefs Pet Pantry delivery service across Yorkshire, North East and parts of Lancashire. These deliveries are made in our temperature controlled vehicles (-18°C), ensuring your raw foods stay frozen. At Stefs Pet Pantry, we believe it’s the smallest details that matter the most and that’s why we’re well-regarded for our outstanding quality of service. This also applies to our delivery drivers; they’re well-known for helping customers put away their shopping if and when required! And of course, if you have any specific requirements regarding your delivery, please do let us know and we’ll do our best to accommodate.
This delivery service is only offered to LS, BD, HG, YO, HD, HX, WF, S, HU, DN, DL DH, TS, SR and NE postcodes. Our delivery days are postcode dependent. Please see below.
Tuesday: LS, HG, HX, WF, HD and BD (excluding BD23 & BD24)
Wednesday: S, DN, HU, TS, DL, DH, SR and NE
Thursday: LS, HG and YO
Friday: LS, BD (all BD postcodes), HX, WF, HD, BB and OL
Delivery is £4.50 with no minimum order. Orders over £39* are free, excluding raw, and including raw are free over £50*. *Total after discount codes and pet points
Please keep in mind we need a working day to process an order. This means:
Tuesday deliveries cut off at 12noon on Monday.
Wednesday deliveries cut off at 12noon on Tuesday.
Thursday deliveries cut off at 12noon on Wednesday.
Friday deliveries cut off at 12noon on Thursday.
Dates for the diary:
We deliver, using DPD's next day delivery service Mainland UK. Highlands and Islands postcodes are excluded from this and take up to 48hours to reach you as standard. Highlands and Islands will also incur further delivery charges which will can be seen below.
FREE Delivery on all orders containing ONLY dried products, over £39*, under is £4.50. *Total after discount codes and pet points removed.
Orders containing raw, or mixed orders are as follows:
- up to 5KG £10
- 5-50KG £5
- 50.1KG-100KG £10
- 100.1KG-200KG £15
- Up to 19kg: £14
- Up to 29.5kg: £20.50
- Up to 59.5kg: £30.50
Orders can be placed anytime for Saturday couriers but the cut off is Friday 12 noon for the next day.
- Orders placed before 12noon Friday will be sent out on Sunday. For delivery Monday.
With the exception of Bank Holidays* Please note DPD will send a notication for Tuesday which will be update Monday.
- Orders placed before Monday 12noon will be sent out Monday for delivery Tuesday.
- Orders placed before 12noon Tuesday, will be delivered Wednesday.
- Orders placed before 12noon Wednesday will be delivered Thursday.
- Orders placed before 12noon Thursday will be delivered Friday.
Unless you choose a delievry date in advanced, and this becomes our target delivery day.
*Excluding Bank Holiday Sunday, Mondays and Fridays
Note: During the busier periods, deliveries may take up to 48 hours to reach you. We cannot guarantee next day delivery.
Highland/ Islands and Northern Island Postcodes and Charges:
AB36-38, AB55-56, FK17-21, HS, IV, KW, PA, PH, ZE
£15 up to 19.5KG
£20 up to 29.5KG
£27 up to 59.5KG
£30 up to 79.5KG
This service is 2-5days. Please note that we cannot guarantee this will arrive frozen although we do our best to pack.
So, here's how it works:
- Place your order online.
- As soon as your order is placed, we will be getting this ready.
- Choose your collection date at checkout
- Collect your order on your chosen collection date.
- Collect anytime within our opening hours.
- Orders placed after Friday 12noon, will not be ready until the following Monday.
Click-and-collect address and opening times:
26/27 Castlefields Industrial Estate, Bingley, BD16 2AG:
Closed All Bank Holidays.
Please note, from the time you receive your order confirmation, you have 14 days to collect your order. Orders that aren't collected within this period maybe charged 50% restocking fee, in busier times and cancelled.